spin918 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you hold as a spin918 user in Malaysia.
Privacy at a Glance
All personal data collected by spin918 is stored on encrypted servers protected by industry-standard 256-bit SSL protocols. Data at rest is encrypted and access is restricted to authorised personnel only.
We collect identity documents (such as MyKad or passport copies) solely for the purpose of age verification, fraud prevention, and compliance with our responsible gambling obligations. These are never sold to third parties.
Payment details processed through Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and bank transfers are handled through encrypted payment gateways. spin918 does not store full card or account numbers on its own systems.
spin918 does not sell, rent, or trade your personal information to any third party for marketing purposes. Data may be shared only with licensed service providers operating under confidentiality agreements, or as required by law.
You have the right to access, correct, or request deletion of your personal data held by spin918. You may also opt out of marketing communications at any time. Contact our support team to exercise any of your data rights.
spin918 uses session cookies and analytical cookies to maintain your login state and improve platform performance. We do not use third-party advertising trackers. You can manage cookie preferences through your browser settings.
This Privacy Policy ("Policy") issued by spin918 ("spin918", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data in connection with the spin918 online gaming platform accessible at https://spin918.cam.
spin918 takes its responsibilities as a data controller seriously. We are committed to handling the personal information of all registered players — including those accessing our platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations across Malaysia — with transparency, integrity, and appropriate security measures.
By registering an account on spin918 or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not consent to the terms of this Policy, you should not create an account or continue using the spin918 platform.
This Policy should be read in conjunction with the spin918 Terms & Conditions, which governs the overall contractual relationship between you and spin918.
For the purposes of this Privacy Policy, the following definitions apply:
spin918 collects personal data in several categories. The table below sets out the categories of data we collect and the primary reason for collecting each type:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Account registration, KYC age and identity verification |
| Contact Data | Email address, phone number, residential address | Account communication, withdrawal processing, support |
| Financial Data | Deposit/withdrawal amounts, payment method type, transaction references | Transaction processing, fraud prevention, AML compliance |
| Technical Data | IP address, browser type, device ID, operating system, session data | Platform security, fraud detection, service optimisation |
| Gameplay Data | Game history, bet amounts, win/loss records, session durations | Responsible gambling monitoring, bonus eligibility, dispute resolution |
| Communications Data | Live chat transcripts, email correspondence, support ticket history | Customer service quality, dispute evidence, compliance records |
| Marketing Preferences | Email opt-in/out status, preferred communication channel | Delivering promotional communications you have consented to receive |
spin918 collects personal data through the following channels:
Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to a promotional communication. This includes information submitted via account registration forms, identity document uploads, and email or live chat correspondence.
Technical data collected automatically when you access the platform, including IP address, device type, browser version, operating system, and session activity. This data is gathered via server logs, session tokens, and analytical cookies.
When you make a deposit via Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or cryptocurrency channels, our payment processing partners share confirmation and reference data with spin918 to credit your account. spin918 does not receive or store full financial account credentials from these providers.
In certain cases, spin918 may use third-party identity verification or fraud screening services to cross-reference information you provide during KYC. These providers operate under strict confidentiality agreements and are not permitted to use your data for their own commercial purposes.
spin918 processes your personal data for the following specific purposes:
spin918 processes your personal data one or more of the following legal bases, depending on the type of data and the purpose of processing:
spin918 does not sell, rent, or trade your personal data. We may, however, share personal data with the following categories of recipients for the purposes described in this Policy:
spin918 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML and regulatory compliance requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping and audit obligations |
| KYC documents | 5 years after account closure | Anti-money laundering regulation |
| Customer support records | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical / session logs | 12 months from creation | Security monitoring and fraud detection |
| Marketing preference data | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents re-identification.
spin918 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Whilst spin918 takes reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and should contact our support team immediately if you suspect any unauthorised access to your account.
spin918 uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyse usage patterns for platform improvement. We use the following categories of cookies:
Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without affecting platform functionality.
Used to collect aggregated data about how players navigate and use the platform. This information helps us identify technical issues, improve page performance, and prioritise development efforts. Analytical data is processed in anonymised or pseudonymised form where possible.
Store your platform preferences such as language settings and display options to enhance your experience on return visits.
spin918 does not use third-party advertising cookies or cross-site tracking technologies. You can manage or delete cookies at any time through your browser settings. Disabling essential cookies may prevent certain platform features from working correctly.
As a player whose personal data is processed by spin918, you hold the following rights with respect to your personal information. To exercise any of these rights, please contact our support team at the details provided in Section14.
Request a copy of the personal data we hold about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your account record.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Object to processing carried out on the basis of legitimate interests, or to the use of your data for direct marketing purposes.
Request a structured, machine-readable export of the personal data you have provided to spin918, where technically feasible.
Request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
spin918 will respond to verified data rights requests within a reasonable timeframe, and in no event later than thirty (30) days from receipt of a valid request. We may request proof of identity before processing a data rights request to ensure the security of your personal information.
spin918 does not knowingly collect or process the personal data of individuals under the age of 21. The spin918 platform is strictly intended for adults aged 21 and above. Age verification is a mandatory component of our KYC process, and any account found to belong to a person under 21 years of age will be immediately closed and any associated data processed only to the extent required to fulfil our legal obligations.
spin918 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or platform notification.
Your continued use of the spin918 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how spin918 handles your personal information, please reach out to our support team using the contact details below:
For urgent matters including suspected unauthorised access to your account or a data breach affecting your personal information, please use the live chat function available on the spin918 platform for the fastest possible response from our support team.
Your Data Is Safe With Us
Knowing how your data is protected is the first step to a comfortable gaming experience. Head back to the homepage and enjoy our full library of slots, live casino tables, and sports betting markets — all backed by serious security.
For players aged 21 and above only. Please gamble responsibly.